Resources for Case Managers
LA HAP Program Resources
LA HAP Policy and Procedure Manual (updated 7/16/2021)
Release of Information (ROI) Form
Use this form if you want to grant permission to an agency to access and release client information to/from LA HAP. Form MUST be initiated and signed by client.
2020 Federal Poverty Income Guidelines for Ryan White eligibility (updated 3/1/20)
Webinar Archive
LA HAP regularly holds webinars on a variety of topics. To subscribe to our invitation list or suggest a topic, write us at lahap@la.gov.
LA HAP 101 (Recording and Slides)
This webinar was presented in April 2021. It serves as an introduction to the Louisiana Health Access Program (LA HAP), with a review of the program’s structure and coverage and tips on completing the application and utilizing coverage.
Introduction to the LA HAP Portal & Online Application (Recording and Slides)
This webinar was presented in February 2021. It reviews the features and objectives of the LA HAP Member Portal.
Open Enrollment 2021: A Guide for LA HAP Assisters
This webinar was presented in October 2020. It reviews the basics of Open Enrollment and action steps which must be taken by LA HAP clients.
2020 Open Enrollment Debrief & Tax Filing Considerations for the 2019 Filing Year
This webinar was presented in March 2020. It reviews responsibilities that LA HAP clients have toward HIP and toward the Marketplace at this time.
Navigating Dental Benefits
This webinar was presented in August 2019. It reviews how LA HAP clients can enroll in and use dental benefits.
LA HAP Beyond the Basics
This webinar goes into more specific detail regarding HIP and LDAP utilization, serving special populations, and client rights and responsibilities.
Ramsell User Resources
Ramsell User Request Form
For the purposes of tracking client eligibility, LA HAP grants Ramsell User Interface access to agencies who receive Ryan White funding to conduct case management and/or who manage caseloads of at least 50 Ryan White-eligible clients. Do NOT use this form if you are receiving an error message that your Ramsell web access has expired. Instead, contact Ramsell Technical Support at 1-888-311-7632.)