Hurricane Laura Information for LA HAP members
We’re here for you, and we want to make sure you have everything you need during this time to keep your coverage, get your medications, and stay healthy! Click below to see answers to some common questions:
What do I do if I'm evacuated and I'm in need of medications?
-Clients who visit the same pharmacy chain but in a different location (such as Walgreens or Avita) should inform the pharmacist of their situation and
provide the information of their regular pharmacy so the prescription can be appropriately transferred.
-Clients who normally patronize a local, non-chain pharmacy will likely need to contact their physician in order to initiate a fill of their prescription at a new pharmacy. Often, this transfer can be done over the phone.
-Clients who may be displaced to a location outside of Louisiana can work with Reliant Healthcare, Avita Baton Rouge, or Avita New Orleans (2601 Tulane Ave location) to coordinate the temporary shipment of medications to their current
Avita New Orleans: 504-822-8013
Avita Baton Rouge: 225-924-1930
Reliant Healthcare: 318-322-8326
I need help finding a pharmacy in the LA HAP network.
Call LA HAP staff https://lahap.org/contact/.
Are LA HAP staff in the office? How can I contact them?
LA HAP staff are now working at home, but we have new numbers where you can reach us during the week. Our numbers are here. If no one is available to take your call, please leave a voicemail message.
If you have general questions about LA HAP, you can also email us at firstname.lastname@example.org. Please don’t share any confidential health information in an email. Also, we can NOT accept LA HAP applications or other paperwork by email.
My LA HAP eligibility expires soon and I am worried I won't be able to recertify on time. What can I do?
If your LA HAP eligibility was supposed to end on August 31st, your eligibility was automatically extended to September 30th, 2020. If you think you will still have trouble recertifying by the end of April, read the rest of these FAQ’s or call us so we can help you go through some options.
I can't get to a fax machine. How can I get my application to you?
If you can’t get to a fax machine at your case management agency, a library, or elsewhere, you have a couple options:
- You can download the (fillable PDF) LA HAP application from our website, fill it out on your computer, and sign it electronically. You can then use a free online fax service or smartphone app to send it to us. Here are some examples of free online fax services and here are some examples of smartphone apps. Please note that LA HAP cannot make any recommendations about the quality of any particular service or the security of your information when you use an online fax service or app, so you assume all risks associated with the use of that service.
- You can mail the application to our office at: LA HAP, 1450 Poydras St Suite 2136, New Orleans, LA 70112. Because we have very limited staff in the office right now, it may take a while for your paperwork to be received and processed so don’t do this if it’s an emergency.
- We can NOT accept applications by email.
My work is closed and I can't get proof of my income right now. What can I do?
These are the types of income documentation that LA HAP accepts, so it may be possible for to provide a type of documentation that you wouldn’t normally submit. If you can’t, for the time being you can write a letter that states how much money you make. The letter must:
- Specify your gross income amount (not net); and
- Specify how often you receive this income (yearly, monthly, every 2 weeks, etc.)
- Be signed and dated. You can use an electronic signature or type your name if you can’t print off a paper copy to sign, but do not forget the date!
I would feel safer if I had an extra supply of medications. Is this possible?
Yes- LA HAP has authorized an early refill for all our clients through September 8th, 2020. You should be able to work with any pharmacy in our network to fill your medication. Our network is here. If you don’t have insurance, make sure your pharmacy is part of our uninsured network (written in blue at the end of the network list) and that your medication is on our formulary. Call us if you have trouble.
If you are staying at home, many pharmacies can also deliver medications to your home. You can call your pharmacy to find out more.
Resources for LA HAP case managers/assisters:
- LA HAP Bulletin on eligibility extensions:
- LA HAP Bulletin on Medication access:
- Governor’s addresses:
Hurricane Laura-specific updates
- LDH One-stop Shop
- Power Status
- Water Status
- FEMA Assistance
https://www.disasterassistance.gov/get-assistance/address-lookupFEMA Assistance Brochure